Last updated: 27 July 2026
This Privacy Policy explains how Synv Ltd collects, uses, stores and protects personal information.
It applies when you:
We process personal information in accordance with applicable UK data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018.
Synv Ltd is the data controller responsible for deciding how and why personal information is used for the purposes described in this policy.
Our company details are:
Synv Ltd
Company number: 17360388
Registered in England and Wales
Registered office: 9 Welton Low Road Elloughton Brough HU15 1HR
Email: info@synv.dev
Website: synv.dev
The information we collect depends on how you interact with us.
This may include:
When you contact us about a potential project, we may collect:
If you become a customer, we may collect and process:
We may collect information needed to:
When you visit our website, our website platform, hosting providers and supporting infrastructure may process limited technical information such as:
Further information is provided in our Cookie Policy.
Where relevant, we may record:
We do not intentionally request special category personal information through our website.
This includes information about:
Please do not send sensitive personal information, passwords, security credentials, confidential data sets or regulated information through the general website enquiry form.
Where a project requires sensitive or regulated information to be processed, appropriate contractual, technical and security arrangements will be agreed separately.
We may collect personal information:
Where another person provides us with your contact information, we will only use it where there is an appropriate reason to do so.
We may use personal information to:
We will not use personal information for a purpose that is materially incompatible with the purpose for which it was collected unless we have a lawful reason to do so.
UK data protection law requires us to have a lawful basis for using personal information.
The lawful basis will depend on the circumstances.
We may process personal information where it is necessary to:
We may process personal information where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
Our legitimate interests may include:
We may process personal information where necessary to comply with a legal, regulatory, accounting, reporting or law-enforcement obligation.
We may rely on consent where required, including for certain marketing activities or optional website technologies.
Where we rely on consent, you may withdraw it at any time.
Withdrawing consent will not affect processing that was lawful before consent was withdrawn.
We may process information where necessary to establish, exercise or defend legal claims.
You are not generally required by law to provide personal information when making an initial enquiry.
However, we may be unable to respond properly, prepare a proposal or provide services if you do not provide the information reasonably required for those purposes.
Where information is required to enter into or perform a contract, we will explain what is needed.
We may send relevant business-to-business communications where permitted by law.
Where consent is required, we will obtain it before sending the relevant communication.
You may ask us to stop sending marketing communications at any time by:
Stopping marketing communications will not prevent us from sending necessary project, service, contractual, financial or administrative communications.
We may share personal information where reasonably necessary with:
We require people and organisations processing information on our behalf to handle it appropriately, securely and only for the agreed purposes.
We do not sell personal information to advertisers or data brokers.
Synv may bring additional developers, designers, technical specialists or consultants into a project where their skills are required.
Where they need access to personal information, access will be limited to what is reasonably necessary for their role.
Appropriate confidentiality, contractual and information-security obligations will be used where required.
Some cloud, hosting, software and professional service providers may process information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is lawful and protected.
This may include:
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
The appropriate period depends on the type of information, the relationship and any applicable legal or contractual requirements.
Our normal retention approach is as follows.
Enquiries that do not become projects will normally be retained for up to 24 months after the last meaningful communication.
Proposal, scoping and project-discussion information will normally be retained for up to 24 months where the project does not proceed, unless there is a legitimate reason to keep it for longer.
Customer, contractual and project records will normally be retained for the duration of the relationship and for up to six years afterwards.
Relevant financial and accounting records will normally be retained for the period required by applicable law and our legitimate record-keeping requirements.
Supplier and contractor records will normally be retained for the duration of the relationship and for up to six years afterwards where there is a legitimate commercial, contractual or legal reason.
Marketing information will be retained until:
Suppression information may be retained so that we can respect a request not to send further marketing communications.
Technical and security records will be retained for periods appropriate to their purpose and the settings of the relevant platform or service provider.
Information may be retained for longer where:
When information is no longer needed, it will be deleted, anonymised or securely restricted from further use.
We use appropriate technical and organisational measures intended to protect personal information against:
These measures may include:
No internet, email or electronic system can be guaranteed to be completely secure.
You should take care when deciding what information to submit through a website form or send by email.
Where we become aware of a personal data breach, we will assess it and take appropriate action.
Where legally required, we will notify the Information Commissioner's Office and affected individuals within the applicable timescales.
Depending on the circumstances, you may have the following rights.
You may ask for confirmation that we process your personal information and request a copy of that information.
You may ask us to correct personal information that is inaccurate or incomplete.
You may ask us to delete personal information where there is no lawful reason for us to continue using it.
This right does not apply in every circumstance.
You may ask us to restrict the way we use your information in certain circumstances.
You may object to processing based on legitimate interests.
You have an absolute right to object to the use of personal information for direct marketing.
Where the legal requirements apply, you may ask us to provide certain information in a structured, commonly used and machine-readable format or transfer it to another organisation.
Where we rely on consent, you may withdraw it at any time.
You may have rights relating to decisions made solely through automated processing where those decisions produce legal or similarly significant effects.
Synv does not currently use information collected through this website to make such decisions.
To exercise a data protection right, contact:
We may need to ask for information to confirm your identity before responding.
We will normally respond within one month, although the law allows additional time in certain circumstances.
There is normally no charge for exercising a data protection right.
However, the law may allow us to charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive.
We would appreciate the opportunity to address any concerns about how we use personal information.
Please contact us first at:
You also have the right to complain to the Information Commissioner's Office, which is the UK supervisory authority for data protection.
Information Commissioner's Office
Website: ico.org.uk
Telephone: 0303 123 1113
Our website and services are intended for businesses, organisations and professional users.
They are not directed at children, and we do not knowingly collect personal information from children through the website.
Our website may contain links to websites operated by other organisations.
We are not responsible for their content, privacy practices or use of personal information.
You should review the relevant privacy information before providing personal data to a third party.
We may update this Privacy Policy to reflect:
The latest version will be published on this page with an updated revision date.
Questions about this Privacy Policy or our use of personal information should be sent to:
Synv Ltd
Company number: 17360388
Registered in England and Wales
Registered office: 9 Welton Low Road Elloughton Brough HU15 1HR
Email: info@synv.dev
Website: synv.dev
Privacy Policy